What personal data does the OBA process?

Below, you will find an overview of the personal data we process: 

Registration and Membership: 

• First and last name
• Gender 
• Date of birth
• Address details
• Phone number
• Email address
• IBAN (bank account number) 

Use of Wi-Fi: 

• Wi-Fi in the OBA is provided by PublicRoam; their privacy statement can be found here. 

Computer Usage:

• OBA membership number
• Duration of the session
• After the session ends, all session data is irreversibly deleted. 

Ticket Sales: 

• First and last name
• Gender
• Phone number- Email address- OBA membership (yes/no) 

Website Usage:

If you do not agree to the use of cookies, no other cookies will be placed on your device except functional cookies necessary for the website to function and to record your choice regarding cookie usage. These cookies do not collect personal or personally identifiable information. If you do agree, the website will place the following cookies: 

• Adobe Cloud
• Possible third-party cookies such as YouTube 

Other Personal Data:

• Other personal data that you actively share with us now or in the future, such as by creating a profile on this website, in correspondence, or by phone.
• You can set your reading history to "not visible" within "My Library" for each book. 

*Explanation regarding data of individuals under 16 years of age: 

Membership: For members under 16 years of age, OBA collects data necessary for their membership. We explicitly request parental or guardian consent during registration. Website Usage: We recommend that parents be involved in their children's online activities to prevent data collection about them without parental consent. If you believe we have collected personal data about a minor without consent, please contact us at privacy@oba.nl, and we will delete this information. 

For what purposes do we process your personal data?

We process your personal data for the following purposes: 

• To execute your OBA membership, including the registration of works you borrow and return, and the payment of membership fees.
• To offer additional services to you, such as services via www.onlinebibliotheek.nl (E-books) and borrowing from other libraries.
• To be able to contact you and respond to your inquiries.
• To inform you about practical matters related to an activity (applies to both free and paid activities).
• To inform you about new products and/or services and offers from OBA.
• To send you digital newsletters via email (you can unsubscribe using a link at the bottom of each newsletter or by emailing nieuwsbrief@oba.nl with the subject 'Unsubscribe').
• To improve our website, newsletters, and services; by anonymously monitoring and analyzing your browsing behavior on, to, and from oba.nl, we can better tailor our products and services to your needs.- To conduct market research and research into our services.- To comply with our legal obligations, such as tax filing.
• To protect our internet network against illegal practices and security risks. 

The processing of your personal data for other purposes only occurs when you have explicitly granted us permission to do so. 

Camera Surveillance:

The OBA uses permanent camera surveillance to protect our visitors and employees and to prevent theft. Active surveillance is conducted during opening hours. We retain the footage for 4 weeks. If an incident or theft occurs, the relevant footage will be retained until the matter is resolved. 

Do we share your data with others?

We do not share personal data with third parties unless it is necessary for our service or required by law. 

In the following situations, we may share your data (explanations are provided below): 

• Interlibrary loan
• Registration with www.onlinebibliotheek.nl
• External suppliers engaged by us
• Legal obligations 

Interlibrary Loan:

Through interlibrary loan, you can request (copies of) works from the catalogs of other libraries in many cases. In this process, we must share some personal data with the respective library (such as your name and library card number). We would like to inform you that in such cases, the responsibility for the careful handling of your personal data lies with the external library. You can request their policy on the processing of personal data if desired. 

Website www.onlinebibliotheek.nl:

As an OBA member, you can access various additional national services that fall under the responsibility of the Koninklijke Bibliotheek (National Library of the Netherlands). For example, you can borrow e-books or take online courses via the website www.onlinebibliotheek.nl. Specific services are also offered on the website www.bibliotheek.nl by the Koninklijke Bibliotheek. To use these services, you need to create an account on the respective websites. 

As an OBA member, you can access various additional national services that fall under the responsibility of the Koninklijke Bibliotheek (National Library of the Netherlands). For example, you can borrow e-books or take online courses via the website www.onlinebibliotheek.nl. Specific services are also offered on the website www.bibliotheek.nl by the Koninklijke Bibliotheek. To use these services, you need to create an account on the respective websites. 

In advance, we exchange a limited set of personal data with the Koninklijke Bibliotheek to enable them to recognize you as an OBA member and vice versa. By creating an account for these services, you consent to the sharing of your OBA membership data with the Koninklijke Bibliotheek, and vice versa. The Koninklijke Bibliotheek then links this data to your new account and processes it in accordance with its own privacy statement: www.onlinebibliotheek.nl/klantenservice/privacy-policy. We register your registration for the services on www.onlinebibliotheek.nl or www.bibliotheek.nl in our membership administration. We do this because the fee for borrowing e-books and taking these courses is included in your OBA membership, for which you pay a membership fee to us. By registering this data, we can better assist you with questions about your membership. We can also inform you better about new subscription rates that include these services or specific events related to the services of onlinebibliotheek.nl or bibliotheek.nl (e-books or online courses). Additionally, we can avoid sending you certain promotional campaigns if you are already using the services of the online library and/or bibliotheek.nl. 

If you use the services via www.onlinebibliotheek.nl and/or www.bibliotheek.nl, you can directly contact the Koninklijke Bibliotheek for your rights as a data subject. You can use model letters available at: https://www.kb.nl/avginzage 

External Suppliers Engaged by Us:

It may be necessary for us to engage an external party to perform certain processing tasks for us (such as specific statistical analysis or managing a mailing). In such situations, we make agreements with the third party regarding the use, security, and confidentiality of data, which are documented in a 'data processing agreement.' The agreements stipulate that these third parties may not use your data for their own purposes. 

Release Based on Legal Obligations:

Under certain  circumstances, we are legally obligated to provide your data to government agencies (such as the GGD Amsterdam, CBS, police/judiciary, or the tax authority). In such cases, we comply with these obligations. 

Collaboration Between OBA and CBS (Centraal Bureau voor de Statistiek - Statistics Netherlands):

OBA provides personal data of its members to CBS for the purpose of enriching our member data with CBS data. This allows us to improve our services to our members and target specific groups for membership outreach. We have agreed with CBS that they can use your personal data for the national research on library members. The following personal data is involved:

• Date of birth
• Gender
• Last registration date
• ISIL code of the basic library of which you are a member
• 6-digit postal code- House number and house number addition (if applicable)
• The actual reference date when storing data from our administration 

How does CBS handle your personal data?

CBS handles your personal data carefully to ensure its protection. You can find more information in CBS's Privacy Statement. 

Right to Object

You have the right to object to the sharing of your data with CBS. You can do this by contacting privacy@oba.nl. For more information, see the section 'Questions and the Right to Access, Correct, and Delete.' 

Security of Your Data

The OBA takes data protection seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. If you believe your data is not properly secured or there are indications of misuse, please contact our Data Protection Officer at fg@oba.nl, or by mail: OBA, Attn: Data Protection Officer, Oosterdokskade 143, 1011 DL Amsterdam. 

No Automated Decision-Making

The OBA does not use any form of automated decision-making. 

Blocking or Deleting Cookies:

• Microsoft Internet Explorer: More information from Microsoft
• Mozilla Firefox: More information from Mozilla
• Google Chrome: More information from Google Chrome
• Safari: More information from Safari 

Questions and the Right to Access, Correct, and Delete:

You have the right to access, correct, or request the deletion of your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your personal data by the OBA. Furthermore, you have the right to data portability, which means you can request us to send the personal data we have about you to you or another organization you specify in a computer file. You can make a request for access, correction, deletion, data portability of your personal data, or a request to withdraw your consent or object to the processing of your personal data using the model letters on the following page. 

To ensure that the request for access is made by you, in certain cases, we may ask you to include a copy of your identity document with the request. In this copy, please make your photo, the strip with numbers at the bottom of the passport, the Citizen Service Number (BSN), passport number, and possibly your photo black. This is to protect your privacy. You can use the KopieID app, an app from the Dutch government, for this purpose. 

We will respond to your request as soon as possible, but no later than within four weeks. We also want to inform you that you have the option to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so using the following link: https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/privacyrechten/klacht-indienen-bij-de-ap 

Changes

As privacy legislation is periodically updated and improved, this privacy statement may also undergo changes. Major changes will be announced on our website and at OBA branches. Minor changes may not be announced. Therefore, please regularly check our privacy statement. 

OBA may process your personal data for new purposes not mentioned in this privacy statement. In such cases, we will contact you and inform you of the changes to our privacy policy before using your data for these new purposes. This way, we provide you with the opportunity to decline participation in advance. 

Contact Information

If you have any questions about this privacy statement or our privacy policy, you can contact us using the following details: 

OBA
Oosterdokskade 143
1011 DL Amsterdam
020-523 0 900
privacy@oba.nl
Chamber of Commerce (KvK) Number: 41197851
VAT Identification Number: NL 003058086B01 

Version Date: 26-07-2023